Sales Conditions

The magazine and webshop is run by NEOPRIME Fine Arts OHG (hereafter referred to as “NEOPRIME”), a company under german law. More information about our company can be found in our imprint. The following conditions apply to all purchases made through our webshop here on www.neoprimemag.com . Anyone purchasing  through this website is considered to have read and freely accepted these conditions.

 

General Info


Address:

NEOPRIME Fine Arts OHG

Vorderheide 9

65719 Hofheim Ts.

Germany

Info:

Email: info@neoprime.de

Commercial Register: Frankfurt am Main HRA 47898

Tax Number: 2646 351 3009 5 

USt-ID: DE294539011

 

CUSTOMER PRIVACY & DATA PROTECTION


NEOPRIME is committed to safeguarding your privacy online. We will never share your personal information with anyone for any reason without your explicit permission unless we are required to do so by law.

Our policy is that no personal information will be collected about you unless you choose to provide it and that any personal information which you provide us will be safeguarded to the best of our ability and not shared with others. If you purchase anything on this site, you will be asked to give us your email address. This is required to send you your order confirmation and keep you informed about your order status. All and any information provided by you to NEOPRIME will be treated in strict confidence with respect to your privacy.

PAYMENTS


WHICH PAYMENTS ARE ACCEPTED?

You can pay by credit card or Paypal. The transaction will take place during the checkout process. A successful transaction is required to complete the purchase process. For multiple reasons, we can’t accept bank transfer or cash on delivery. We’re sorry.

 

SECURITY

You don’t have to worry. We spent a lot of time and effort in providing you an absolutely secure checkout process. Our store is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is safe and secure. Encryption starts as soon as you hit the "PURCHASE" button and it is effective on all store based pages such as shopping card and checkout pages.

 

TAXES AND PRICES

All prices shown include sales tax (Umsatzsteuer, VAT). Due to technical issues t's possible that automatically generated statements and order confirmations won't show taxes. We apologize for this inconvenience. You will always get a written invoice with a proper sales tax statement together with your goods.

SHIPPING


COSTS

Shipping rates are not included in prices shown on this website, they're charged separately during checkout. Rates are as follows:

  • Shipping within Germany: $4.00 per order
  • Shipping outside Germany: $6.00 for one, $10.00 for more than one

 

HOW WE SHIP YOUR Goods

We intent to ship your purchased items within 14 days after your purchase (at the latest). If we encounter any troubles we will get in touch immediately.

Your items are shipped not shipped with a written invoice. If you need one please get in touch with us and you'll get a proper invoice.

We deliver to the following countries (in alphabetical order):

Argentinia, Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, India, Ireland, Italy, Japan, Jersey, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, USA

If your country isn't listed please get in touch with us to clarify if we can get the magazine to you.

Please keep the following in mind: For countries outside the EU, additional costs such as customs charges and import taxes may apply, and delivery times may be longer. These factors vary from country to country.

 

DAMAGE DURING SHIPPING

In the unlikely event that your order is damaged during shipping you will receive a full refund or replacement if you provide all of the original packaging for the shipper’s inspection.

Please note that – in general – there are no exceptions to this policy. Nevertheless, we always prefer the dialogue. If you experience trouble of any kind please feel free to contact us. We are sure that we will find a solution that suits all parties.

RETURN POLICY


Before any return it is indispensable that you get in touch with us so that we can provide you with further information about the process. In general, returns or exchanges of original works of art are welcome if they are:

  • returned within 14 days from the date of delivery and
  • arrive in the same exact condition as when they left

Please note that – in general – there are no exceptions to this policy. Nevertheless, we always prefer the dialogue. If you experience trouble of any kind please feel free to contact us. We are sure that we will find a solution that suits all parties.

 

You have Questions?